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Store Policy

Covid-19 Update


When will I get my order?

Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with ongoing challenges.


It’s difficult to predict the shipping times. You can follow our product manufacturing times and add an additional time for shipping on top of them:


Products

Fulfillment est from US

Fulfillment est from Mexico

Fulfillment est from Canada

Apparel (T-shirts, Pants, etc.)

3 – 7 business Days

5 – 10 business Days

5 – 10 business Days

Face masks

3 – 7 business Days

8 – 12 business days

5 – 10 business Days

Canvas

5 – 10 business Days

8 – 12 business days

5 – 10 business Days

Mugs

5 – 10 business Days

8 – 12 business days

5 – 10 business Days

Products

Shipment est from US to US

Shipment est from Mexico to US

Shipment to Canada

Apparel (T-shirts, Pants, etc.)

3 – 7 business Days

5 – 10 business Days

8 – 12 business days

Face masks

3 – 7 business Days

5 – 10 business Days

8 – 12 business days

Canvas

5 – 10 business Days

5 – 10 business Days

8 – 12 business days

Mugs

5 – 10 business Days

5 – 10 business Days

8 – 12 business days

 

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!


Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.


My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at yourfriends@authorchrisgordon.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.


Orders


How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!


How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at yourfriends@authorchrisgordon.com.


I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you   quickly, please email us at yourfriends@authorchrisgordon.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!


Return Policy

What’s your return policy?

We don’t offer returns and exchanges, due to custom print on demand services; but if there’s something wrong with your order, please let us know by contacting us at yourfriends@authorchrisgordon.com!


Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at yourfriends@authorchrisgordon.com with photos of wrong/damaged items and we’ll sort that out for you.


Can I exchange an item for a different size/color?

Currently, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for most of the products listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know at yourfriends@authorchrisgordon.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

 

Returns

 

Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date.

 

If you notice an issue on the products or anything else on the order, please submit a problem report, by contacting us with your order number, a detailed description of the issue, and include images. Send report to yourfriends@authorchrisgordon.com

 

Wrong Address

If you have provided an address that is considered insufficient by the courier, the shipment will be returned to our dropship facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

 

Items not available for return

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. Any returned orders with face masks won’t be available for reshipping or refunds.

 

Customers are not to return packages before contacting us first

If you return your package prior to contacting us, a refund and/or exchange would not be issued. We do not refund orders for buyer’s remorse due to the nature of custom dropship printing. Refunds are only accepted for wrong items receipted or damaged items.

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